Archive for May, 2010
What is a Referral ?
What is a Referral ?
A customer who is sweet enough to give you name ,contact details of a potential customer .
Totally wrong !!!!
It is not about being SWEET !
It is about TRUST
Referral means a customer is ok with taking the risk – risking his contact with the other person to give you a lead .
When offering a lead they expect you to deliver best service .
To get referral you need to ask but what is important here is TIMING
Don’t ask for referral at time of closing a sale ,you may sound greedy and the customer has agreed to buy from you but you have not really earned his trust .
It is important that to earn the “Trust “ you anyway provide great service , understand the needs of customer , become friends , help customers gain customers for their business etc.
At this point where you have earned a customers trust ,he will provide a referral – but don’t just ask for contact details – go a step further – get the customer to call or email the referral .
At your end ,besides giving top class service to referral you must ensure that you keep the customer in the loop – call him when you touch base with the referral and don’t forget to Thank him when you convert referral to sale !!
When does the Customer come back ?
If customers are treated right, they’ll come back.
– J Marriott Junior
I thought these words have a certain profoundness.Read from left to right we all agree to it. But I think They only come back when they are treated right and the test of you’r doing business well is whether your customers are coming back. So lets look for that refill order that renewal, that cross sell and see whether we are doing it right.
(Contributed by Joydeep Roy )
Read Full Post | Make a Comment ( 2 so far )SECTION 64VB
Indian law does not permit insurance companies to accept risks without receiving premium first. This is mentioned in Sec-64VB of Insurance Act.
Sec-64VB of Indian Insurance Act 1938 reads : No insurer shall assume any risk in India in respect of any insurance business on which premium is not ordinarily payable outside India unless and until the premium payable is received by him or is guaranteed to be paid by such person in such manner and within such time as may be prescribed or unless and until deposit of such amount as may be prescribed, is made in advance in the prescribed manner.
Mr. Abhay Kumar has posted a new circular today with reference to Motor for compliance .Have a DEKHO (look) on Lotus notes Circular Mgt.
This is what you need to do in case of dishonor of cheque :
In case of dishonor of the Cheque of the customer a fresh policy or Covernote to be issued after inspecting the vehicle properly and the policy will commence from the date on which the customer has made the fresh payment to the company. Further the customer can make the payment either in form of Cash or DD (Demand Draft), no re-issue or fresh cheque will be accepted from the insured.
(Pragati Kakkar)
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GURUKUL 